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Important Information About Your Moodle Profile

Frequently Asked Questions

Q:	I cannot login to Moodle; how do I get access to my courses?
A:	Moodle cannot be accessed until you have a myClackamas account. Verify that you can login to myClackamas and then use that same user id (the name before the @ symbol) to login to Moodle. if you cannot login, contact the Distance Learning Support Desk at 503-594-6618.
	Create a myClackamas account, reset or change your password here.
Q:	I am logged into Moodle, but I can't see my courses in my "My Courses" block. What happened?
A:	There are primarily two reasons why this happens: The instructor has not yet made the course available - Most instructors make their course available on the first day of the term. If you cannot see your course, let your instructor know. You are not yet registered for the course - Verify that you are registered for the course in myClackamas. If so, contact your instructor to verify that they have made the course available. if they have, and you still cannot access your course, contact the Distance Learning Support Desk at 503-594-6618.
Q:	I added a course to my schedule the first or second week of the term, but it is still not showing up in Moodle. What do I do?
A:	If you added a course, and you are not able to view it in Moodle, contact your instructor and they will contact Distance Learning to get you added.

Important Information About Your Moodle Profile

Distance Learning Support Desk
online@clackamas.edu or 503.594.6618

Student training opportunities

• Getting Started with CCC Learn.Online | powered by Moodle Joule Resource