How can I learn more about Moodle?

Want to succeed in your online course? It's easy! The Moodle 101 Student Orientation will prepare you for online learning and make sure you have the skills and resources you'll need to succeed in your online course. You'll:

• Demonstrate the basic technical skills required to complete an online course in Moodle

• Demonstrate how to submit assignments, forum posts, and quizzes in Moodle

• Identify the support services available to online students at Clackamas Community College

• Recognize what you need to do to be a successful online student

NOTE: There are no prerequisites for this course. Simply self-enroll via this link to the Moodle 101 Student Orientation.

How do I unenroll in the Moodle 101 course?

How do I confirm I passed the Moodle 101 course?

Once you've successfully completed the Moodle 101 Student Orientation with a 90% or higher score, you will receive a confirmation email that you can forward to any instructor who requires proof of completion.

How do I sign up for an online course?

The process for registering for a CCC online class is the same as with any other class offered. See Getting Started at CCC or sign up for your classes through the myClackamas Portal.

For registration questions or concerns contact Registration/Enrollment Services:

What classes are offered online?

To see what online courses are offered, look under Online Learning on the Schedule of Classes page and in a special section of the printed version, which you can find on any CCC campus. With either schedule, you can easily locate fully online classes because they have the Online/Web icon, as well as classes that combine online with face-to-face instruction because they have the Hybrid/HYB icon.

You can also look up courses by subject and online offerings under CCC - Browse our credit classes.

If you want to know if a particular course is online, you can also contact the academic or CCC - Career Technical Department directly.

You'll need to be logged into Moodle to access your profile.

What is a Moodle Profile?

You can use Profiles to:

• access Moodle courses you have already been enrolled in.
• identify your classmates in forums or other group activities.
• change how your account behaves and looks to others.
  

How do I Make Changes to My Moodle Profile?

• Set a User image so your classmates can easily identify you
• Provide a description of yourself and your interests for your classmates
• Add any additional (optional) Social Media contacts for collaboration with your classmates
  

To edit your Profile:

How do I find my course?

Access Moodle Directly

If the myClackamas Portal is unavailable, you can always log in to Moodle directly.

How do I sign up for a proctored exam?

The CCC Testing Centers provide proctoring services, as well as placement testing/advising, state exams, corporate-sponsored assessments, and classroom-related tests. Be sure to thoroughly review their guidelines well before your exam deadline.

How do I use Office 365 to submit homework to Moodle?

No matter which productivity software application you use, you'll want to save your Office 365 homework file(s)—such as a Word document or an Excel Spreadsheet—to a local drive. This can be your Downloads, ‘C: Drive’, your Desktop, or a removable Thumb Drive. The locally-saved file can then be uploaded to your Moodle course.

Once you have completed your homework using Word (for example) in a browser:

1. Click on the FILE menu.
2. Click on the Save As menu.
3. Click on Rename and Enter a name for this file according to your course assignment instructions, then click OK.
   NOTE: There is no Save button because Word automatically saves the document with a generic filename (i.e. document 1, document 2) as you work.
4. Click on Download a Copy.
   
5. Click the Download button.
   NOTE: Your homework will download to a default location on your computer. 

Now your homework is ready to upload into your Moodle course.

NOTE: If your instructor has asked for a specific kind of document format, choose Download as PDF or Download as ODT instead. Be sure to double-check the look of the downloaded document, since formatting can change when the file is saved as a different type.
Some face-to-face or hybrid courses may require you to print and submit your assignment in-person. Be sure to review the assignment instructions and/or your syllabus for specific submission details.

Where do I find my final grades?

Assistive Technology & Accessibility

Clackamas Community College is committed to making all course materials as accessible as possible to all students. Additionally, our proactive course design and development reflects our commitment to accessibility and usability for all online students. 

Moodle follows established best practices to ensure that all its courses are accessible for all users, regardless of disability. 

You can read the accessibility statements here: 

• Moodle Accessibility Statement
• Microsoft Accessibility Statement
• Google Accessibility Statement
• Mozilla Firefox Accessibility Statement
  
• Zoom Accessibility Statement

Additionally, we've added Blackboard Ally with its automatic file converter. Ally uses advanced machine learning algorithms to automatically provide you with access (when you see this symbol) to these alternative formats:

• Tagged PDF
• ePub
• Audio version
• HTML version
• Electronic braille
• Translated version

Assistive Technology

I need help playing Kaltura videos.

Modern browsers have secured the ways in which websites interact with one another. This has resulted in many multi-site integrations, such as Kaltura, displaying the error message:

If you see the above or similar error message, you'll need to modify your browser settings to allow these sites to talk to one another. We've assembled some resources from other colleges who are experiencing the same issue:

• Desktop/Laptop instructions: Enable 3rd party cookies (University of Denver)
• iPad instructions: Enable 3rd party cookies (Rutgers)
  

I don't have internet access or a computer; what are my options?

Students receiving federal financial aid can use their refund (after tuition and fees are paid) to purchase a laptop.

NOTE: For information on how to setup and manage your Chromebook, review the Chromebook Guide for Students by Dinsan Francis.

• Oregon City Campus Wi-Fi Areas
• Wilsonville Campus Wi-Fi Area

Students who do not have internet access can also explore various temporary solutions. Some companies may be offering temporary aid for those affected by the coronavirus. CCC cannot recommend any specific service but as of March 17, the following programs are offering free/low-cost internet access:

• everyoneon.org  Site has an easy-to-search tool that connects folks with local Internet Service Providers (ISPs) who offer low-cost internet service programs. Lots of new entries in this challenging time!
• Comcast's Internet Essentials - Free for 60 days for qualified low-income families. Call 1-855-846-8376 for English or 1-855-765-6995 for Spanish.
• Comcast is offering Xfinity WiFi free for everyone, with hotspots available to all, including non-Xfinity subscribers. To access the service, look for the “xfinitywifi” network name in a list of hotspots. For more information, go to www.xfinity.com/wifi
• Spectrum Broadband - Free for 60 days to households with a K-12 student or college student who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households as well. To enroll, call 1-844-488-8395.

• Clackamas County Free Wi-Fi Hotspots - These hotspots are designed to allow individuals to park in a designated area with access to high-speed, reliable internet, free of charge. Each hotspot has a range of approximately 200 feet and is located in an area with ample parking. Residents and other interested parties can find a tentative schedule for available hotspots at clackamas.us/cbx.

What is the minimum technology I need to use Moodle?

I need help with Moodle on my Chromebook.

Although Moodle and Chromebooks work well together, there are some specific ways to manage your online learning with this technology. Access the Chromebook Resource Guide for the following information:

• Getting Started
• File Management
• Microsoft Office Applications
• Zoom Sessions on a Chromebook

If you need assistance with the Chromebook lending program, contact the CCC Associated Student Government (ASG) via asgfrontdesk@clackamas.edu

If you need some assistance with basic computer skills, contact the technology tutors at the Learning Center via phone (503-594-6632) or email (tutoring@clackamas.edu).

Additionally, you can view the narrated Basic Computer Skills MOOC as a guest and/or assess and supplement your computer skills via Northstar Digital Literacy. Finally, you can register for computer and technology courses through our Community Education partners (See the Community Education Schedule).

How do I participate in a Zoom meeting in my course?

Zoom meetings are a way for you to interact with your instructor and classmates via audio and/or video remotely. You do not need a Zoom account to join a meeting, nor view a lecture that your instructor has pre-recorded.

Do I need a camera and/or microphone? It's best if you have those elements available via your computer, tablet, or mobile phone; however, you can also join with audio-only from a basic phone or land-line by calling +1 (669) 900-6833 and then entering the Meeting ID  provided by your instructor.

How to Join a Zoom Meeting

Give it a try!

How do I get Office 365 or other word processing software?

As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office. Here's how:

How do I forward my student emails to a personal email account?

To keep up with emails coming into your Clackamas student account, it can be helpful to forward messages to a personal account. NOTE: You will be able to reply to these forwarded emails, but your response will be sent from your personal account. To reply from your student account you MUST sign into your student.clackamas.edu account to respond.

Follow these instructions:

1. Log in to your MyClackamas Outlook Mail App (PDF instructions).
2. Within the Outlook Email Web Client, locate and click the Gear icon in the top-right corner to open the menu.
3. In the settings navigation bar, under Your app settings, select Mail.
4. Within the Mail section, under Accounts, click the Forwarding link.
5. Select Start Forwarding and enter the personal account where you want the email forwarded.
   (You can select Keep a copy of forwarded messages if you would like to keep a copy in your student account as well as forward a copy to your personal account. This makes it easier to respond from your student email when needed.)
6. Click the Save button above the form to save these changes.

You may also opt to use a Microsoft Outlook app for your desktop or smartphone to get notifications, read, and respond to school emails.

Forum subscriptions and emails

How do I opt-out of a digital textbook?

However, if you decide to opt-out of the textbook access, you'll need to refer back to the original access email that you received with the opt-in instructions; you'll find the opt-out instructions at the bottom of that email. If you cannot locate the original email—be sure to check your spam folder too—you will receive several reminder emails before the opt-out deadline, which is the end of the second week of the term.

If you are still having issues, we recommend that you reach out to the bookstore directly via phone (503-594-6500) or their online customer service page .

I need help with my digital textbook.

If you have any questions or issues related to setting up and accessing your RedShelf course materials in Moodle, please visit: How to Access Your Course Materials Through Moodle.

If you need further information, check out RedShelf Solve, a knowledge base that houses tutorials, how-to articles, and in-depth answers to just about any RedShelf-related question.

I've lost my password

Unfortunately, we don’t have access to passwords, so you’ll need to contact the Enrollment Services Center and have them set a new backup email and reset your password.

How to reset your password

Password resets need to be done at the MyClackamas Portal, those changes will then be applied to Moodle. So... attempt to login to myclackamas.edu, then select Can't access your account? to begin the reset process.

Reset your password

You will need to tell myClackamas that you forgot your password, you'll need to have a personal email registered with the college as a backup. If you don't or are not sure, contact Enrollment Services and have them set a new backup email and reset your password.

Password requirements are:

• Minimum length of 8 characters
• Old passwords cannot be reused. The system will not allow any of the previous 5 passwords used on the account.
• Password complexity. This means that when you create a new password it must contain at least 3 of the following 4 characteristics:
• Upper case character, example: A
• Lower case character, example: a
• Number, example: 1
• Special Character: examples: !@#$%^&*()

How to make better passwords

The best passwords are...

• Long (length is more important than complexity in a lot of cases!)
• Not used on other sites (this is key because of cases where massive account leaks occur!)
• Not something someone can guess by knowing you/looking you up such as: name of family members, pets, personal nicknames, home addresses, sports teams, favorite hobbies, etc.
  
  

Congratulations! You now have access to Moodle via your mobile device!

Not all course content will work within the Mobile App

If you're on the Mobile App and you need additional formatting options or file attachments and/or try to open a video and receive an error message, you can quickly hop over to the browser version to access Moodle's full features:

What does the 2023/SU term timeline look like for students?

The Google Translate Extension on Chrome

To automatically translate course content and other web pages.

Google Translate is a free tool (see Google’s Terms of Service) that can be built into your Chrome web browser for easy use. The addition of this extension provides a button that will be added to your toolbar, usually to the right of the address bar.

Clicking this button will display two options:

• A text box and Translate button that will allow you to quickly enter and translate a single word or phrase.

• A link to automatically translate the whole page by clicking the TRANSLATE THIS PAGE link.

         

To Install the Extension

1. Open the Chrome Web Browser (this is NOT available on other browsers.)

2. Optional: Navigate to the Chrome Web Store

3. Locate the Google Translate Extension (If you don't follow the link make sure you get the one Offered by: translate.google.com)

4. Click the Add to Chrome button

5. A popup will appear asking to Add "Google Translate"? and describing what the extension needs access to.
   

6. Click the Add Extension button.

Troubleshooting: Can't find the Extension after it's been installed?

1. Click the Extensions (Puzzle Piece icon) in the top-right corner of your Chrome Web Browser window.

2. A drop-down should appear, locate the entry for Google Translate and click the associated Pin Extension icon.

3. If you're unable to find it listed there, click the customize and control Google chrome (three dots icon) button.

4. Expand the More Tools item on the lower half of the list.

5. Select the Extensions item.

6. Locate the card for Google Translate. 

7. Ensure that the toggle in the lower-right corner of it is active (colorful, not greyed out) and thus enabled.