Moodle Help FAQ

Computer Basics

—How do I learn basic computer skills?

If you need some assistance with basic computer skills, contact the technology tutors at the Learning Center via phone (503-594-6632) or email (tutoring@clackamas.edu).

Additionally, you can view the narrated Basic Computer Skills MOOC as a guest and/or assess and supplement your computer skills via Northstar Digital Literacy. Finally, you can register for computer and technology courses through our Community Education partners (See the Community Education Schedule).

—How can I learn more about Moodle?

Want to succeed in your online course? It's easy! The Moodle 101 Student Orientation will prepare you for online learning and make sure you have the skills and resources you'll need to succeed in your online course. You'll:

• Demonstrate the basic technical skills required to complete an online course in Moodle
• Demonstrate how to submit assignments, forum posts, and quizzes in Moodle
• Identify the support services available to online students at Clackamas Community College
• Recognize what you need to do to be a successful online student
  

NOTE: There are no prerequisites for this course. Simply self-enroll via this link to the Moodle 101 Student Orientation.

—How do I confirm I passed the Moodle 101 course?

Once you've successfully completed the Moodle 101 Student Orientation with a 90% or higher score, you will receive a confirmation email that you can forward to any instructor who requires proof of completion.

—What is the minimum technology I need to use Moodle?

Take a moment to review the technology requirements you’ll need to be successful in your online course(s). Most importantly, you’ll need access to a computer (Windows or Mac) with a modern operating system and the following resources:

You may use any lab computer in Streeter Hall and the Dye Learning Center on the CCC Oregon City Campus. There are also computers available at the Harmony Community Campus and Wilsonville campus, as well as in many public libraries.

You'll also need the following minimum technology:

—How do I get Office 365 or other word processing software?

As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office. Here's how:

—How do I forward my student emails to a personal email account?

To keep up with emails coming into your Clackamas student account, it can be helpful to forward messages to a personal account. NOTE: You will be able to reply to these forwarded emails, but your response will be sent from your personal account. To reply from your student account you MUST sign into your student.clackamas.edu account to respond.

Follow these instructions:

1. Log in to your MyClackamas Outlook Mail App (PDF instructions).
2. Within the Outlook Email Web Client, locate and click the Gear icon in the top-right corner to open the menu.
3. In the settings navigation bar, under Your app settings, select Mail.
4. Within the Mail section, under Accounts, click the Forwarding link.
5. Select Start Forwarding and enter the personal account where you want the email forwarded.
   (You can select Keep a copy of forwarded messages if you would like to keep a copy in your student account as well as forward a copy to your personal account. This makes it easier to respond from your student email when needed.)
6. Click the Save button above the form to save these changes.

You may also opt to use a Microsoft Outlook app for your desktop or smartphone to get notifications, read, and respond to school emails.

—How do I get the Moodle Mobile App?

You can access Moodle on any mobile device—wherever you are and whenever you want—via the free mobile app available at the Apple App Store and Google Play.

1. Download the Moodle official mobile app developed by Moodle Pty Ltd.
   NOTE: Be sure to download the app that's appropriate for your device (phone or tablet)

2. Once downloaded, enter your site: online.clackamas.edu

3. Click on Connect to your site

4. Click the orange Log in button

5. Enter your CCC credentials (full student email address and password)

6. Click the blue Sign in button to access your Moodle Dashboard

Congratulations! You now have access to Moodle via your mobile device!

• Browse the content of your courses, even when offline
• Receive instant notifications of messages and other events
• Quickly find and contact other people in your courses
• Upload images, audio, videos and other files from your mobile device
• Track your progress, mark tasks as complete
• Attempt quizzes, post in forums and edit wiki page
• View your course grades
• ... and lots more

NOTE: If you run into any issues accessing course content via the Moodle Mobile App, please switch to a Browser instead. 

—How do I get help with assistive technology (i.e. a screen reader)?

Assistive Technology & Accessibility

Clackamas Community College is committed to making all course materials as accessible as possible to all students. Additionally, our proactive course design and development reflects our commitment to accessibility and usability for all online students. 

Moodle follows established best practices to ensure that all its courses are accessible for all users, regardless of disability. 

You can read the accessibility statements here: 

• Moodle Accessibility Statement
• Microsoft Accessibility Statement
• Google Accessibility Statement
• Mozilla Firefox Accessibility Statement
  
• Zoom Accessibility Statement

Additionally, we've added YuJa Panorama with its automatic file converter. Panorama uses advanced machine learning algorithms to automatically provide you with access (when you see this symbol) to these alternative formats:

• Source file
• (Tagged) PDF
• Text file
• Immersive Reader
• Gradient Reader
• ePub
• Audio Podcast
• Enhanced HTML
• OCR
• Language Translations

Check out YuJa Panorama's Website Accessibility Widget.

Assistive Technology

Online Learning

—How do I start learning online?

—How do I sign up for an online course?

The process for registering for a CCC online class is the same as with any other class offered. See Getting Started at CCC or sign up for your classes through the myClackamas Portal.

For registration questions or concerns contact Registration/Enrollment Services:

—What classes are offered online?

To see what online courses are offered, look under Online Learning on the Schedule of Classes page and in a special section of the printed version, which you can find on any CCC campus. With either schedule, you can easily locate fully online classes because they have the Online/Web icon, as well as classes that combine online with face-to-face instruction because they have the Hybrid/HYB icon.

You can also look up courses by subject and online offerings under CCC - Browse our credit classes.

If you want to know if a particular course is online, you can also contact the academic or CCC - Career Technical Department directly.

—How do I find my course?

You can log in to Moodle via the myClackamas Portal by following these steps:

—Access Moodle Directly

If the myClackamas Portal is unavailable, you can always log in to Moodle directly.

—I can't find my Moodle course

Can't find your Moodle course? Check My courses in the red bar at the top of any Moodle page. Then, look under Course Overview.

Change your Course Overview filter to show All (except removed from view) or even check under Removed from view to see if you accidentally hid the course (you can then choose Restore to view).

If the term has already started:

If the term has NOT begun:

—How do I participate in a Zoom meeting in my course?

Zoom meetings are a way for you to interact with your instructor and classmates via audio and/or video remotely. You do not need a Zoom account to join a meeting, nor view a lecture that your instructor has pre-recorded.

Do I need a camera and/or microphone? It's best if you have those elements available via your computer, tablet, or mobile phone; however, you can also join with audio-only from a basic phone or land-line by calling +1 (669) 900-6833 and then entering the Meeting ID  provided by your instructor.

How to Join a Zoom Meeting

Give it a try!

—How do I use Office 365 to submit homework to Moodle?

No matter which productivity software application you use, you'll want to save your Office 365 homework file(s)—such as a Word document or an Excel Spreadsheet—to a local drive. This can be your Downloads, ‘C: Drive’, your Desktop, or a removable Thumb Drive. The locally-saved file can then be uploaded to your Moodle course.

Once you have completed your homework using Word (for example) in a browser:

1. Click on the FILE menu.
2. Click on the Save As menu.
3. Click on Rename and Enter a name for this file according to your course assignment instructions, then click OK.
   NOTE: There is no Save button because Word automatically saves the document with a generic filename (i.e. document 1, document 2) as you work.
4. Click on Download a Copy.
   
5. Click the Download button.
   NOTE: Your homework will download to a default location on your computer. 

Now your homework is ready to upload into your Moodle course.

NOTE: If your instructor has asked for a specific kind of document format, choose Download as PDF or Download as ODT instead. Be sure to double-check the look of the downloaded document, since formatting can change when the file is saved as a different type.
Some face-to-face or hybrid courses may require you to print and submit your assignment in-person. Be sure to review the assignment instructions and/or your syllabus for specific submission details.

—How can I manage my forum subscriptions?

What are forum subscriptions?

Forum subscriptions allow you to (via email) stay up-to-date with conversations in any given forum. 

When you subscribe to a forum, you will receive a notice (via email) for each post made to that forum. This can be desirable for keeping tabs on conversations or undesirable in a particularly busy forum.

Forum subscriptions are controlled by the following:

• Your instructor may choose to make a forum’s subscription mandatory, automatic, optional, or disabled.
• You may decide whether to be subscribed or not to a forum when given the option.
  

You can change your personal preferences at any time.

Keep your subscription default

• Email Digest Type: No Digest. This will send an email about 15 minutes after someone posts or replies.
• Forum auto-subscribe: No. Where applicable, this will require you to check the subscribe box as you reply to a post.
• Forum Tracking: Yes. This will list the number of unread posts, so you can see where the new forum content is located. 

NOTE: We recommend that you keep the default settings since fewer emails can result in receiving important messages late and may be harder to find among all the forum posts within the last 24 hours.

Change your forum subscription default

1. Open the User Menu from the down-arrow located at the top-right of any Moodle page
   
2. Click the Preferences link
3. Under User Account, click the Forum preferences link
4. Locate Forum auto-subscribe and select your preference. NOTE: This will NOT update the settings for existing forums. If you have already subscribed to a forum, you must manually change your subscription settings from within the forum.
5. Scroll to the bottom of the page
6. Click the Save Changes button to save your changes.

—Where do I find my final grades?

Technology

—I don't have internet access or a computer; what are my options?

Students receiving federal financial aid can use their refund (after tuition and fees are paid) to purchase a laptop.

NOTE: For information on how to setup and manage your Chromebook, review the Chromebook Guide for Students by Dinsan Francis.

• Oregon City Campus Wi-Fi Areas
• Wilsonville Campus Wi-Fi Area

Students who do not have internet access can also explore various temporary solutions. Some companies may be offering temporary aid for those affected by the coronavirus. CCC cannot recommend any specific service but as of March 17, the following programs are offering free/low-cost internet access:

• everyoneon.org  Site has an easy-to-search tool that connects folks with local Internet Service Providers (ISPs) who offer low-cost internet service programs. Lots of new entries in this challenging time!
• Comcast's Internet Essentials - Free for 60 days for qualified low-income families. Call 1-855-846-8376 for English or 1-855-765-6995 for Spanish.
• Comcast is offering Xfinity WiFi free for everyone, with hotspots available to all, including non-Xfinity subscribers. To access the service, look for the “xfinitywifi” network name in a list of hotspots. For more information, go to www.xfinity.com/wifi
• Spectrum Broadband - Free for 60 days to households with a K-12 student or college student who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households as well. To enroll, call 1-844-488-8395.

• Clackamas County Free Wi-Fi Hotspots - These hotspots are designed to allow individuals to park in a designated area with access to high-speed, reliable internet, free of charge. Each hotspot has a range of approximately 200 feet and is located in an area with ample parking. Residents and other interested parties can find a tentative schedule for available hotspots at clackamas.us/cbx.

—I need help with Moodle on my Chromebook?

Although Moodle and Chromebooks work well together, there are some specific ways to manage your online learning with this technology. Access the Chromebook Resource Guide for the following information:

• Getting Started
• File Management
• Microsoft Office Applications
• Zoom Sessions on a Chromebook

If you need assistance with the Chromebook lending program, contact the CCC Associated Student Government (ASG) via asgfrontdesk@clackamas.edu

—How do I get my digital course materials?

Follett ACCESS is a powerful and convenient program designed to ensure students get the course materials they need to succeed before their first day of class.

The Follett ACCESS program delivers required course materials to students for any of the courses participating in the program. The cost will be included with in tuition or course charges. Digital course materials will be made available to students directly within Moodle.

The Benefits of Follett ACCESS Program

• You will have all required course materials on the first day of class.
• Receiving materials is hassle free.
• Easily access and manage digital course materials.
• Zero stress about getting the wrong book or wrong edition.

Will I save money?

Yes! Publishers provide significant discounts to participate in this program and those discounts are passed on to you via this program. Course material charges will be part of your tuition and charge structure with the campus. You can use your financial aid and other tuition payment options available to you by your campus.

How do I get my course materials?

For courses that are part of the Follett ACCESS program, materials will be made available by the campus store automatically.

Confirmation emails to your academic .edu email address or communications from the campus and/or instructors will be provided to share your product access details in Moodle for digital content.

Questions can be directed to your bookstore.

How do I get my Non-ACCESS course materials?

Only required course materials are included in the ACCESS Program. Additional recommended materials may be ordered online or visit us in the bookstore where our textbook experts will be happy to assist you.

What if I add or drop a course?

Digital materials will be automatically refunded and your access to the material will be removed upon confirmation of your section drop.

If you add a new course that is part of the ACCESS program, Digital course materials should be available and delivered to you within 24-48 hours of that enrollment If you add a course that is not part of the program, follow the steps above under the “How do I get my non-ACCESS course materials?” section.

Is there an Opt-Out Option?

Yes. You will be provided the option to Opt-Out of the program. You will receive an Opt-Out email or follow this link to request to opt-out by entering your student email and selecting forgot password to receive your direct link to the customer portal.

Opt-Out URL: https://ACCESSPortal.follett.com:443/2337

If you have any issues accessing your Digital Textbook visit BryteWave Student Support to get assistance. 

—I need help with Kaltura videos.

Modern browsers have secured the ways in which websites interact with one another. This has resulted in many multi-site integrations, such as Kaltura, displaying the error message:

If you see the above or similar error message, you'll need to modify your browser settings to allow these sites to talk to one another. We've assembled some resources from other colleges who are experiencing the same issue:

• Desktop/Laptop instructions: Enable 3rd party cookies (University of Denver)
• iPad instructions: Enable 3rd party cookies
  

Additionally, not all course content will work with the Mobile App.

If you're on the Mobile App and need additional formatting options, file attachments, and/or try to play or record a Kaltura video and receive an error message, you can quickly open the Browser version to access Moodle's full features: