Moodle Help FAQ
|Site:||Online Learning at CCC|
|Course:||Online Learning at CCC|
|Book:||Moodle Help FAQ|
|Date:||Saturday, August 15, 2020, 9:10 AM|
Table of contents
- How can I learn more about Moodle?
- How do I unenroll in the Moodle 101 course?
- How do I confirm I passed the Moodle 101 course?
- How do I sign up for an online course?
- My Moodle Profile
- How do I find my course?
- How do I sign up for a proctored exam?
- How do I use Office 365 to submit homework to Moodle?
- Where do I find my final grades?
- How do I remove an old Moodle course?
- I don't have internet access or a computer; what are my options?
- What is the minimum technology I need to use Moodle?
- How do I participate in a Zoom meeting in my course?
- How do I get Office 365 or other word processing software?
- How do I forward my student emails to a personal email account?
- Manage forum email subscriptions
- How do I opt-out of a digital textbook?
- I've lost my password
- How do I reset my password?
- I can't find my Moodle course
- How do I get the Moodle Mobile App?
- What does the 2020/FA term timeline look like?
- Google Translate
How can I learn more about Moodle?
Want to succeed in your online course? It's easy! The Moodle 101 Student Orientation will prepare you for online learning and make sure you have the skills and resources you'll need to succeed in your online course. You'll:
- Demonstrate the basic technical skills required to complete an online course in Moodle
- Demonstrate how to submit assignments, forum posts, and quizzes in Moodle
- Identify the support services available to online students at Clackamas Community College
- Recognize what you need to do to be a successful online student
NOTE: There are no prerequisites for this course. Simply self-enroll via this link to the Moodle 101 Student Orientation.
How do I unenroll in the Moodle 101 course?
- Enter the course
- Locate the Actions menu (gear icon) below the User menu
- Click the down arrow
- Click the Unenroll me link
- Locate and open the Nav drawer
- Select the Dashboard
- Locate the Course Overview and the Moodle 101 course
- Select the ellipses (...) across from the Moodle 101 course name to Hide from view
How do I confirm I passed the Moodle 101 course?
Once you've successfully completed the Moodle 101 Student Orientation with a 90% or higher score, you will receive a confirmation email that you can forward to any instructor who requires proof of completion.
Additionally, you'll automatically receive a virtual Moodle 101 Badge that you or your instructor can view from within your Profile.
You can find your Profile in the User Menu at the top-right corner of Moodle when you're logged in.
Then, look for the Badges section below User Details to view the badge as evidence that you passed the course.
If you have neither a confirmation email nor a badge, it's likely that you'll need to revisit the Moodle 101 course to earn a higher score.
How do I sign up for an online course?
For registration questions or concerns contact Registration/Enrollment Services:
What classes are offered online?
To see what online courses are offered, look under Online Learning on the Schedule of Classes page and in a special section of the printed version, which you can find on any CCC campus. With either schedule, you can easily locate fully online classes because they have the Online/Web icon, as well as classes that combine online with face-to-face instruction because they have the Hybrid/HYB icon.
You can also look up courses by subject and online offerings under CCC - Browse our credit classes.
If you want to know if a particular course is online, you can also contact the academic or CCC - Career Technical Department directly.
What is a Moodle Profile?
Your Profile is how people will see and identify you in Moodle. To access your Profile:
- Click the drop-down arrow on the User Menu (available in the upper right-hand corner of any Moodle page).
- While holding down the CTRL or Command key on your keyboard, click the Profile option. This will open your profile in a new browser tab so you don't lose your place in the course.
You can use Profiles to:
- access Moodle courses you have already been enrolled in.
- identify your classmates in forums or other group activities.
- change how your account behaves and looks to others.
Want to know more?
See the User Profiles in Moodle 3.6 documentation. NOTE: Some settings may differ between Moodle Core and CCC's Moodle Setup.
How do I Make Changes to My Moodle Profile?
Suggested Changes to your Profile
- Set a User image so your classmates can easily identify you
- Provide a description of yourself and your interests for your classmates
- Add any additional (optional) Social Media contacts for collaboration with your classmates
Give it a try!
To edit your Profile:
- Locate your User Menu (in the upper-right hand corner of any Moodle page), then click the down arrow to expand it.
- Select Profile.
- Under User details click the Edit Profile link.
- Make the desired changes.
- Scroll to the bottom of the page.
- Click the Edit Profile button.
How do I find my course?
Access Moodle Directly
If the myClackamas Portal is unavailable, you can always log in to Moodle directly.
How do I sign up for a proctored exam?
The CCC Testing Centers provide proctoring services, as well as placement testing/advising, state exams, corporate-sponsored assessments, and classroom-related tests. Be sure to thoroughly review their guidelines well before your exam deadline.
- Go to your Moodle Dashboard.
- Locate the Academic Support & Essentials block.
- Select Testing Center.
- Locate and expand Proctored Tests.
How do I use Office 365 to submit homework to Moodle?
No matter which productivity software application you use, you'll want to save your Office 365 homework file(s)—such as a Word document or an Excel Spreadsheet—to a local drive. This can be your Downloads, ‘C: Drive’, your Desktop, or a removable Thumb Drive. The locally-saved file can then be uploaded to your Moodle course.
Once you have completed your homework using Word (for example) in a browser:
- Click on the FILE menu.
- Click on the Save As menu.
- Click on Rename and Enter a name for this file according to your course assignment instructions, then click OK.
NOTE: There is no Save button because Word automatically saves the document with a generic filename (i.e. document 1, document 2) as you work.
- Click on Download a Copy.
- Click the Download button.
NOTE: Your homework will download to a default location on your computer.
Now your homework is ready to upload into your Moodle course.
NOTE: If your instructor has asked for a specific kind of document format, choose Download as PDF or Download as ODT instead. Be sure to double-check the look of the downloaded document, since formatting
can change when the file is saved as a different type.
Some face-to-face or hybrid courses may require you to print and submit your assignment in-person. Be sure to review the assignment instructions and/or your syllabus for specific submission details.
Where do I find my final grades?
Following the end of the term, you can review your final grades in the myClackamas Portal:
- Login to my.clackamas.edu
- Locate the CougarTrax tab/menu in the top left column of the page.
- Click to expand the Account Information menu item
- Click the Grades link.
- Choose the applicable term and click the Submit button. NOTE: If the current term is unavailable, grades may not have been posted yet.
NOTE: Current grades may be available—once you have logged into your Moodle course—via the Nav Drawer under Grades. However, not all courses use the Moodle Gradebook, so be sure to check with your instructor if you don't see what you need.
How do I remove an old Moodle course?
Some Moodle courses don’t go away when you’re done with them. So... if they’re getting in the way, here’s what to do:
- Go to your Moodle Dashboard.
- Locate the Course Overview and the course you want to remove.
- Select the ellipses (...) across from the course name to Hide from view.
- Go to your Moodle Dashboard.
- Locate the Course Overview and the All filter (funnel icon).
- Click the down arrow and select Hidden.
- Select the ellipses (...) across from the course name to Show this course.
- Locate the Hidden filter (funnel icon), then click the down arrow and select All.
I don't have internet access or a computer; what are my options?
Students receiving federal financial aid can use their refund (after tuition and fees are paid) to purchase a laptop.
NOTE: For information on how to setup and manage your Chromebook, review the Chromebook Guide for Students by Dinsan Francis.
Our buildings may be closed, but Clackamas Community College has Wi-Fi access in some of our parking lots. Students are welcome to come to campus and use our Wi-Fi while practicing safe social distancing practices.
Students who do not have internet access can also explore various temporary solutions. Some companies may be offering temporary aid for those affected by the coronavirus. CCC cannot recommend any specific service but as of March 17, the following programs are offering free/low-cost internet access:
- everyoneon.org Site has an easy-to-search tool that connects folks with local Internet Service Providers (ISPs) who offer low-cost internet service programs. Lots of new entries in this challenging time!
- Comcast's Internet Essentials - Free for 60 days for qualified low-income families. Call 1-855-846-8376 for English or 1-855-765-6995 for Spanish.
- Comcast is offering Xfinity WiFi free for everyone, with hotspots available to all, including non-Xfinity subscribers. To access the service, look for the “xfinitywifi” network name in a list of hotspots. For more information, go to www.xfinity.com/wifi
- Spectrum Broadband - Free for 60 days to households with a K-12 student or college student who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households as well. To enroll, call 1-844-488-8395.
Clackamas County Free Wi-Fi Hotspots - These hotspots are designed to allow individuals to park in a designated area with access to high-speed, reliable internet, free of charge. Each hotspot has a range of approximately 200 feet and is located in an area with ample parking. Residents and other interested parties can find a tentative schedule for available hotspots at clackamas.us/cbx.
What is the minimum technology I need to use Moodle?Take a moment to review the technology requirements you’ll need to be successful in your online course(s). Most importantly, you’ll need access to a computer (Windows or Mac) with a modern operating system and the following resources:
You may use any lab computer in Streeter Hall and the Dye Learning Center on the CCC Oregon City Campus. There are also computers available at the Harmony Community Campus and Wilsonville campus, as well as in many public libraries.
You'll also need the following minimum technology:
High speed broadband or DSL recommended.
Don't know who services your area with internet? Check out BroadbandMap.gov to see high speed internet options for you.
Not sure what you’ve got? WhatsMyBrowser.org can help you determine your browser and version.
Program capable of unzipping compressed files
Most recent operating systems are capable of extracting zip files but if in doubt, 7zip is a free resource that will do that and more.
The ability to view PDF files
Most recent web browsers can open PDF files but you can also download Adobe’s Acrobat Reader here.
Recent versions of Windows have Windows Security Essentials or Windows Defender included for free. Ensure it’s active for
your own safety and those you share files with!
Microsoft Office 365
As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office, which includes Word, Excel,
PowerPoint, Outlook, and more.
How do I participate in a Zoom meeting in my course?
meetings are a way for you to interact with your instructor and classmates via audio and/or video remotely. You do not need a Zoom account to join a meeting, nor view a lecture that your instructor has pre-recorded.
Do I need a camera and/or microphone? It's best if you have those elements available via your computer, tablet, or mobile phone; however, you can also join with audio-only from a basic phone or land-line by calling +1 (669) 900-6833 and then entering the Meeting ID provided by your instructor.
How to Join a Zoom Meeting
Remote meetings—including virtual office hours—are signified by a Zoom icon in Moodle. Select the nearby link to open the meeting details and click the Join Meeting button.
If no one is in the remote meeting (and you have confirmed that the date/time is correct), it's likely that your instructor is busy in another meeting. Please be patient and/or message your instructor that you are waiting.
If the remote meeting is scheduled for a different day/time, you will not see a Join Meeting button; instead you'll see the message: Unable to join at this time. Review the Start time and return at the scheduled day/time.
Give it a try!
You can ensure that your camera and microphone function, as well as familiarize yourself with some Zoom basics, by following these steps.
- Go to zoom.us/test and click the Join button to experience a test meeting (No one else will be present; it's just you!)
- Join and Test your Audio to make sure it's working
- Mute and un-mute your Audio in case it gets loud in your space
- Open and close the Chat window
- Open the Participants window and explore those controls
- Use the Share screen button to explore those options
Not sure how to Zoom with your device? Check out the Getting Started section—as well as other instructional videos and FAQs—available from the Zoom Online Help Center.
Have a Chromebook? Check out Getting Started on Chrome OS and How to Use Zoom on a Chromebook.
NOTE: It is highly recommended that you download the Zoom App from the Google Play Store on your Chromebook. Be aware that you may experience limited Zoom capabilities on a Chromebook, including lower audio/video quality, and/or the inability to interact with Share Screen and Annotate or to record to your computer. Audio issues? Remember you can always call +1 (669) 900-6833 and enter the Meeting ID provided by your instructor to join a Zoom meeting by phone. You may also want to give the Zoom App on your smartphone a try.
How do I get Office 365 or other word processing software?
As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office. Here's how:
- Go to your Moodle Dashboard.
- Locate the Academic Support & Essentials block.
- Select Microsoft Office FREE.
- Enter your myClackamas email.
- Click on the each App icon to open and access the individual application in your Browser. Or, click the down arrow next to the Install Office button
to selectively download Office 365 software to your computer.
(Microsoft Office currently includes Outlook, OneDrive, Word, Excel,
PowerPoint, OneNote, SharePoint, Teams, Class Notebook, Sway, and
Should you run into any challenges with access, contact the ITS Helpdesk at 503-594-3500 and request Office 365 assistance for your myClackamas account.
How do I forward my student emails to a personal email account?
To keep up with emails coming into your Clackamas student account, it can be helpful to forward messages to a personal account. NOTE: You will be able to reply to these forwarded emails, but your response will be sent from your personal account. To reply from your student account you MUST sign into your student.clackamas.edu account to respond.
Follow these instructions:
- Log in to your MyClackamas Outlook Mail App (PDF instructions).
- Within the Outlook Email Web Client, locate and click the Gear icon in the top-right corner to open the menu.
- In the settings navigation bar, under Your app settings, select Mail.
- Within the Mail section, under Accounts, click the Forwarding link.
- Select Start Forwarding and enter the personal account where you want the email forwarded.
(You can select Keep a copy of forwarded messages if you would like to keep a copy in your student account as well as forward a copy to your personal account. This makes it easier to respond from your student email when needed.)
- Click the Save button above the form to save these changes.
You may also opt to use a Microsoft Outlook app for your desktop or smartphone to get notifications, read, and respond to school emails.
Forum subscriptions and emails
What are forum subscriptions?
Forum subscriptions allow you to (via email) stay up-to-date with conversations in any given forum.
When you subscribe to a forum, you will receive a notice (via email) for each post made to that forum. This can be desirable for keeping tabs on conversations or undesirable in a particularly busy forum.
Forum subscriptions are controlled by the following:
- Your instructor may choose to make a forum’s subscription mandatory, automatic, optional, or disabled.
- You may have personal preferences whether you want to be subscribed or not to a forum when given the option.
You can change your personal preferences at any time.
Changing your forum subscription defaults
- Open the User Menu from the down-arrow located at the top-right of any Moodle page
- Click the Preferences link
- Under User Account, click the Forum preferences link
Locate Forum auto-subscribe and select your preference.
NOTE: This will NOT update the settings for existing forums where you have already posted. If you have already subscribed to a forum, you must manually change your subscription settings for that forum from within the Administration block. You must repeat this process for each forum.
- Scroll to the bottom of the page
- Click the Save Changes button to save your changes.
- Email Digest Type: Complete. This will send a daily forum digest.
- Forum auto-subscribe: No. Where applicable, this will require you to check the subscribe box as you reply to a post.
- Forum Tracking: Yes. This will list the number of unread posts, so you can see where the new forum content is located.
How do I opt-out of a digital textbook?
If your instructor has chosen to adopt a digital textbook—such as Pearson Revel or MyLab & Mastering—you'll find the access information in a CCC email and (most likely) in the course syllabus and/or as a link in your Moodle course wherever textbook information is located.
However, if you decide to opt-out of the textbook access, you'll need to refer back to the original access email that you received with the opt-in instructions; you'll find the opt-out instructions at the bottom of that email. If you cannot locate the original email—be sure to check your spam folder too—you will receive several reminder emails before the opt-out deadline, which is the end of the second week of the term.
If you are still having issues,
we recommend that you reach out to the bookstore directly via phone (503-594-6500) or their online customer service page
I've lost my password
Unfortunately, we don’t have access to passwords, so you’ll need to contact the Enrollment Services Center and have them set a new backup email and reset your password.
Enrollment Services Center
How to reset your password
Password resets need to be done at the MyClackamas Portal, those changes will then be applied to Moodle. So... attempt to login to myclackamas.edu, then select Forgot my Password to begin the reset process.
Reset your password
You will need to tell myClackamas that you forgot your password, you'll need to have a personal email registered with the college as a backup. If you don't or are not sure, contact Enrollment Services and have them set a new backup email and reset your password.
Password requirements are:
- Minimum length of 8 characters
- Old passwords cannot be reused. The system will not allow any of the previous 5 passwords used on the account.
- Password complexity. This means that when you create a new password it must contain at least 3 of the following 4 characteristics:
- Upper case character, example: A
- Lower case character, example: a
- Number, example: 1
- Special Character: examples: !@#$%^&*()
How to make better passwords
The best passwords are...
- Long (length is more important than complexity in a lot of cases!)
- Not used on other sites (this is key because of cases where massive account leaks occur!)
- Not something someone can guess by knowing you/looking you up such as: name of family members, pets, personal nicknames, home addresses, sports teams, favorite hobbies, etc.
Use a Password Manager to keep all of your Unique Passwords
Keep all of your unique passwords with one of the following password managers. Some even have Browser plugins and mobile apps for easy access and autofill. This means you don’t have to remember all of your different logins or which email you used on a site.
Create longer passwords that are still memorable
Use the following for master passwords and those you can’t always autofill, such as computer lock screens.
- MUO: 6 Tips For Creating An Unbreakable Password That You Can Remember
- Make a Diceware password with just slight modifications to the following:
I can't find my Moodle course
If the term has already started:
Contact your instructor and ask whether the course will use Moodle—not all courses do! Additionally, you may need to confirm whether you are officially registered or temporarily waitlisted for the course.
If the term has NOT begun:
Don’t panic! Your course will become available on the first day of term, if not, contact your instructor.
How do I get the Moodle Mobile App?
- Download the Moodle official app developed by Moodle Pty Ltd
- Once downloaded, click on the Moodle app icon
- When prompted for a URL, enter online.clackamas.edu
- Click on the orange Connect! button
- When prompted to log in via a browser window, click OK
- Enter your CCC credentials (full student email address and password)
- Click the blue Sign in button
- When prompted to open this page in Moodle, select Open
Congratulations! You now have access to Moodle via your mobile device!
What does the 2020/FA term timeline look like for students?Sept 28-Oct 2
|Course Activity||How to Accomplish||Suggested Date|
|Pre-Term Start||1 - Establish your technology plan||
Complete the Are you ready for online learning? survey. You can use it as a guide to establish your own technology plan. The survey will help you identify what kind of access you'll need, and whether there are gaps that you should address with your instructors. Additionally, you can find up-to-date technology support at CCC Resources and Information for Students During the COVID-19 Pandemic.
|2 - Download Zoom||
Zoom is CCC's video conferencing standard and will be used for most remote delivery. Zoom is a free tool that works on all major platforms. We recommend you pre-install the Zoom Cloud Meetings App on the computer or devices you plan to use for school. Links to install: App Store | Google Play | Windows | Mac
|3 - Access Office 365||
As a CCC student you have free access to the full suite of MS Office products, including cloud storage through OneDrive, and/or a free, licensed download the of MS Office Suite for Windows and Mac. Download and install Office 365 on your home devices.
|4 - Check your my.Clackamas.edu email and Moodle access||
Checking your CCC student email account and Moodle courses regularly are hugely important for course success. Make sure you know where and how to log in.
|5 - Identify your Instructor and their contact information||
Communication is key! If you don't have access to your course syllabus yet and are not sure how to connect with your instructors, you can quickly find information using the CCC Directory and Schedule of Classes.
|6 - Purchase textbooks and publisher material||
You can place orders for your textbooks online through the CCC Bookstore. While the bookstore is not currently open, they are offering free shipping on orders for fall term. You can also choose store pickup for online orders.
|7 - Contact CCC support services if needed||
Now is the time to connect with CCC's support services. Don't be afraid to ask for what you need! These offices are all offering online and remote options for spring term. Visit the following websites for more information.
|8 - First-time students complete Moodle 101||
Is this your first term as a CCC student? Complete the Moodle 101 Self-Guided Student Orientation course already on your Dashboard in Moodle. This free course will prepare you for remote learning and make sure you have the skills and resources you'll need to succeed in your online course.
|First Week||1 - Check your my.Clackamas email||
Day One! Check to see if your instructors have sent you a message at my.Clackamas.edu
|2 - Log in to Moodle and review your courses||
It's time to login to Moodle and explore your online course(s). Individual instructors set up their courses differently, so make sure you're visiting each of the courses you are enrolled in and having a look around.
|3 - Read your course syllabus||
Find it, read it, and save a copy! Your syllabus is your guide to how your instructor will conduct the course and all of the expectations for assignments, etc. Don't skip this.
|Sept 28-Oct 2|
|4 - Complete the attendance activities||
CCC requires students to attend all courses during the first week of term, and instructors will be collecting attendance through a variety of asynchronous and synchronous methods. Check your email and Moodle for details on their expectations, and make sure to complete these assignments ASAP.
|Sept 28-Oct 2|
|5 - Connect with your instructor and ask questions||
After you've had a look at each syllabus and course, do you have any burning questions or concerns? Now is the time to ask questions and advocate for what you need!
|Sept 28-Oct 2|
|6 - Review term deadlines||
Reference the CCC Academic Calendar for the latest information.
|Sept 28-Oct 2|
|Ongoing||1 - Complete your activities and assignments||
'Attend' classes, submit your assignments, complete activities, and stay engaged by checking your email and Moodle regularly.
|Oct 5- >|
|2 - Attend virtual office hours if needed||
Instructors will be offering some format for virtual office hours. Check your syllabus for details.
|3 - Get help with Moodle or Zoom||
Visit the red bar on any Moodle page under Students > Moodle Help to get answers to your questions.
The Google Translate Extension on Chrome
To automatically translate course content and other web pages.
Google Translate is free (see Google’s Terms of Service) that can be built into your Chrome web browser for easy use. The addition of this extension provides a button that will be added to your toolbar, usually to the right of the address bar.
Clicking this button will display two options:
A text box and Translate button that will allow you to quickly enter and translate a single word or phrase.
A link to automatically translate the whole page by clicking the TRANSLATE THIS PAGE link.
To Install the Extension
Open the Chrome Web Browser (this is NOT available on other browsers.)
Optional: Navigate to the Chrome Web Store
Click the Add to Chrome button
A popup will appear asking to Add "Google Translate"? and describing what the extension needs access to.
Click the Add Extension button.
Troubleshooting: Can't find the Extension after it's been installed?
Click the Extensions (Puzzle Piece icon) in the top-right corner of your Chrome Web Browser window.
A drop-down should appear, locate the entry for Google Translate and click the associated Pin Extension icon.
If you're unable to find it listed there, click the customize and control Google chrome (three dots icon) button.
Expand the More Tools item on the lower half of the list.
Select the Extensions item.
Locate the card for Google Translate.
Ensure that the toggle in the lower-right corner of it is active (colorful, not greyed out) and thus enabled.