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Moodle Help FAQ

Site: Online Learning at CCC
Course: Online Learning at CCC
Book: Moodle Help FAQ
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Date: Tuesday, January 28, 2020, 4:16 PM

How can I learn more about Moodle?

Want to succeed in your online course? It's easy! The Moodle 101 Student Orientation will prepare you for online learning and make sure you have the skills and resources you'll need to succeed in your online course. You'll:

    • Demonstrate the basic technical skills required to complete an online course in Moodle

    • Demonstrate how to submit assignments, forum posts, and quizzes in Moodle

    • Identify the support services available to online students at Clackamas Community College

    • Recognize what you need to do to be a successful online student

NOTE: There are no prerequisites for this course. Simply self-enroll via this link to the Moodle 101 Student Orientation.

How do I unenroll in the Moodle 101 course?

To unenroll yourself from the Moodle 101 course:
  1. Enter the course
  2. Locate the Actions menu (gear icon) below the User menu
  3. Click the down arrow
  4. Click the Unenroll me link


Or, you may choose to hide the Moodle 101 course:
  1. Locate and open the Nav drawer
  2. Select the Dashboard
  3. Locate the Course Overview and the Moodle 101 course
  4. Select the ellipses (...) across from the Moodle 101 course name to Hide from view


How do I confirm I passed the Moodle 101 course?

Once you've successfully completed the Moodle 101 Student Orientation with a 90% or higher score, you will receive a confirmation email that you can forward to any instructor who requires proof of completion.

Additionally, you'll automatically receive a virtual Moodle 101 Badge that you or your instructor can view from within your Profile.

You can find your Profile in the User Menu at the top-right corner of Moodle when you're logged in.

Then, look for the Badges section below User Details to view the badge as evidence that you passed the course.

If you have neither a confirmation email nor a badge, it's likely that you'll need to revisit the Moodle 101 course to earn a higher score.

How do I sign up for an online course?

The process for registering for a CCC online class is the same as with any other class offered. See Getting Started at CCC or sign up for your classes through the myClackamas Portal.

For registration questions or concerns contact Registration/Enrollment Services:

Roger Rook Hall (Oregon City Campus)
(503) 594-6100
CCC - Register for classes

What classes are offered online?

To see what online courses are offered, look under Online Learning on the Schedule of Classes page and in a special section of the printed version, which you can find on any CCC campus. With either schedule, you can easily locate fully online classes because they have the Online/Web icon, as well as classes that combine online with face-to-face instruction because they have the Hybrid/HYB icon.

You can also look up courses by subject and online offerings under CCC - Browse our credit classes.

If you want to know if a particular course is online, you can also contact the academic or CCC - Career Technical Department directly.

You'll need to be logged into Moodle to access your profile.

What is a Moodle Profile?

Your Profile is how people will see and identify you in Moodle. To access your Profile:

  1. Click the drop-down arrow on the User Menu (available in the upper right-hand corner of any Moodle page).
  2. While holding down the CTRL or Command key on your keyboard, click the Profile option. This will open your profile in a new browser tab so you don't lose your place in the course.

Accessing your Profile screenshot

You can use Profiles to:
  • access Moodle courses you have already been enrolled in.
  • identify your classmates in forums or other group activities.
  • change how your account behaves and looks to others.

Want to know more?

See the User Profiles in Moodle 3.6 documentationNOTE: Some settings may differ between Moodle Core and CCC's Moodle Setup.

How do I Make Changes to My Moodle Profile?

Suggested Changes to your Profile

  • Set a User image so your classmates can easily identify you
  • Provide a description of yourself and your interests for your classmates
  • Add any additional (optional) Social Media contacts for collaboration with your classmates

Give it a try!

To edit your Profile:

  1. Locate your User Menu (in the upper-right hand corner of any Moodle page), then click the down arrow to expand it.
  2. Select Profile.
  3. Under User details click the Edit Profile link.
  4. Make the desired changes.
  5. Scroll to the bottom of the page.
  6. Click the Edit Profile button.   


If you need to change or correct your Moodle Username, Student Email Account, or First and Last Name, contact Enrollment Services.

You can log in to Moodle via the myClackamas Portal by following these steps:
  1. Log in to myClackamas.
  2. Click on the moodle login image at the top of the page.
  3. Log in with your same myClackamas email and password.
  4. Locate your course(s) in the Course Overview.

    Access Moodle Directly

    If the myClackamas Portal is unavailable, you can always log in to Moodle directly.

    To access Moodle directly:
    1. Go directly to
    2. Locate and click the (Log in) link in the top right corner. 
    3. Enter your myClackamas email and password.
    4. Locate your course(s) in the Course Overview.

    The CCC Testing Centers provide proctoring services, as well as placement testing/advising, state exams, corporate-sponsored assessments, and classroom-related tests. Be sure to thoroughly review their guidelines well before your exam deadline.

    1. Go to your Moodle Dashboard.
    2. Locate the Academic Support & Essentials block.
    3. Select Testing Center.
    4. Locate and expand Proctored Tests.

    How do I use Office 365 to submit homework to Moodle?

    No matter which productivity software application you use, you'll want to save your Office 365 homework file(s)—such as a Word document or an Excel Spreadsheet—to a local drive. This can be your ‘C: Drive’, your Desktop, or a removable Thumb Drive. The locally-saved file can then be uploaded to your Moodle course.

    Once you have completed your homework using Word (for example) in a Browser:

    1. Click on the FILE menu.
    2. Click on the Save As menu.
    3. Click on Rename and Enter a name for this file according to your course assignment instructions, then click OKNOTE: There is no Save button because Word automatically saves the document with a generic filename (i.e. document 1, document 2) as you work.
    4. Click on Download a Copy.
    5. Click the Download button. NOTE: Your homework will download to a default location on your computer. 

    Now your homework is ready to upload into your Moodle course.

    NOTE: If your instructor has asked for a specific kind of document format, choose Download as PDF or Download as ODT instead. Be sure to double-check the look of the downloaded document, since formatting can change when the file is saved as a different type.

    Where do I find my final grades?

    Following the end of the term, you can review your final grades in the myClackamas Portal:

    1. Login to
    2. Locate the CougarTrax tab/menu in the top left column of the page.
    3. Click to expand the Account Information menu item
    4. Click the Grades link.
    5. Choose the applicable term and click the Submit button. NOTE: If the current term is unavailable, grades may not have been posted yet.

    NOTE: Current grades may be available—once you have logged into your Moodle course—via the Nav Drawer under Grades. However, not all courses use the Moodle Gradebook, so be sure to check with your instructor if you don't see what you need.

    How do I remove an old Moodle course?

    Some Moodle courses don’t go away when you’re done with them. So... if they’re getting in the way, here’s what to do:

    1. Go to your Moodle Dashboard.
    2. Locate the Course Overview and the course you want to remove.
    3. Select the ellipses (...) across from the course name to Hide from view.

    If you accidentally hid the wrong course, you can follow these instructions to make the course visible again (unless your instructor has made the course unavailable):

    1. Go to your Moodle Dashboard.
    2. Locate the Course Overview and the All filter (funnel icon).
    3. Click the down arrow and select Hidden.
    4. Select the ellipses (...) across from the course name to Show this course.
    5. Locate the Hidden filter (funnel icon), then click the down arrow and select All.

      What is the minimum technology I need to use Moodle?

      Take a moment to review the technology requirements you’ll need to be successful in your online course(s). Most importantly, you’ll need access to a computer (Windows or Mac) with a modern operating system and the following resources:

      You may use any lab computer in Streeter Hall and the Dye Learning Center on the CCC Oregon City Campus. There are also computers available at the Harmony Community Campus and Wilsonville campus, as well as in many public libraries.

      You'll also need the following minimum technology:

      Internet access

      High speed broadband or DSL recommended.
      Don't know who services your area with internet? Check out to see high speed internet options for you.

      Program capable of unzipping compressed files

      Most recent operating systems are capable of extracting zip files but if in doubt, 7zip is a free resource that will do that and more.

      The ability to view PDF files

      Most recent web browsers can open PDF files but you can also download Adobe’s Acrobat Reader here.

      Antivirus software

      Recent versions of Windows have Windows Security Essentials or Windows Defender included for free. Ensure it’s active for your own safety and those you share files with!

      Microsoft Office 365

      As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office, which includes Word, Excel, PowerPoint, Outlook, and more.

      How do I get Office 365 or other word processing software?

      As a student at Clackamas Community College, you can access and/or download a FREE copy of Microsoft Office. Here's how:

      1. Go to your Moodle Dashboard.
      2. Locate the Academic Support & Essentials block.
      3. Select Microsoft Office FREE.
      4. Enter your myClackamas email.
      5. Click on the each App icon to open and access the individual application in your Browser. Or, click the down arrow next to the Install Office button to selectively download Office 365 software to your computer. (Microsoft Office currently includes Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Class Notebook, Sway, and Forms.)
      Should you run into any challenges with access, contact the ITS Helpdesk at 503-594-3500 and request Office 365 assistance for your myClackamas account.

      To keep up with emails coming into your Clackamas student account, it can be helpful to forward messages to a personal account. NOTE: You will be able to reply to these forwarded emails, but your response will be sent from your personal accountTo reply from your student account you MUST sign into your account to respond.

      Follow these instructions:

      1. Log in to your MyClackamas Outlook Mail App (PDF instructions).
      2. Within the Outlook Email Web Client, locate and click the Gear icon in the top-right corner to open the menu.
      3. In the settings navigation bar, under Your app settings, select Mail.
      4. Within the Mail section, under Accounts, click the Forwarding link.
      5. Select Start Forwarding and enter the personal account where you want the email forwarded.
        (You can select Keep a copy of forwarded messages if you would like to keep a copy in your student account as well as forward a copy to your personal account. This makes it easier to respond from your student email when needed.)
      6. Click the Save button above the form to save these changes.

      You may also opt to use a Microsoft Outlook app for your desktop or smartphone to get notifications, read, and respond to school emails.

      Forum subscriptions and emails

      What are forum subscriptions?

      Forum subscriptions allow you to (via email) stay up-to-date with conversations in any given forum. 

      When you subscribe to a forum, you will receive a notice (via email) for each post made to that forum. This can be desirable for keeping tabs on conversations or undesirable in a particularly busy forum.

      Forum subscriptions are controlled by the following:

          • Your instructor may choose to make a forum’s subscription mandatory, automatic, optional, or disabled.
          • You may have personal preferences whether you want to be subscribed or not to a forum when given the option.

      You can change your personal preferences at any time.

      Changing your forum subscription defaults

      1. Open the User Menu from the down-arrow located at the top-right of any Moodle page
      2. Click the Preferences link
      3. Under User Account, click the Forum preferences link
      4. Locate Forum auto-subscribe and select your preference. NOTE: This will NOT update the settings for existing forums where you have already posted. If you have already subscribed to a forum, you must manually change your subscription settings for that forum from within the Administration block. You must repeat this process for each forum.
        • Scroll to the bottom of the page
        • Click the Save Changes button to save your changes.
        We suggest you change your settings to the following:

            • Email Digest TypeComplete. This will send a daily forum digest. 
            • Forum auto-subscribe: No. Where applicable, this will require you to check the subscribe box as you reply to a post.
            • Forum Tracking: Yes. This will list the number of unread posts, so you can see where the new forum content is located.

        If your instructor has chosen to adopt a digital textbook—such as Pearson Revel or MyLab & Mastering—you'll find the access information in a CCC email and (most likely) in the course syllabus and/or as a link in your Moodle course wherever textbook information is located.

        However, if you decide to opt-out of the textbook access, you'll need to refer back to the original access email that you received with the opt-in instructions; you'll find the opt-out instructions at the bottom of that email. If you cannot locate the original email—be sure to check your spam folder too—you will receive several reminder emails before the opt-out deadline, which is the end of the second week of the term.

        If you are still having issues, we recommend that you reach out to the bookstore directly via phone (503-594-6500) or their online customer service page .

        I've lost my password

        Unfortunately, we don’t have access to passwords, so you’ll need to contact the Enrollment Services Center and have them set a new backup email and reset your password.

        Enrollment Services Center
        (503) 594-6074

        How to reset your password

        Password resets need to be done at the MyClackamas Portal, those changes will then be applied to Moodle. So... attempt to login to, then select Forgot my Password to begin the reset process.

        Reset your password

        You will need to tell myClackamas that you forgot your password, you'll need to have a personal email registered with the college as a backup. If you don't or are not sure, contact Enrollment Services and have them set a new backup email and reset your password.

        Travis Swanson

        Enrollment Services
        (503) 594-6708

        Password requirements are:

        • Minimum length of 8 characters
        • Old passwords cannot be reused. The system will not allow any of the previous 5 passwords used on the account.
        • Password complexity. This means that when you create a new password it must contain at least 3 of the following 4 characteristics:
          • Upper case character, example: A
          • Lower case character, example: a
          • Number, example: 1
          • Special Character: examples: !@#$%^&*()

        How to make better passwords

        The best passwords are...

        • Long (length is more important than complexity in a lot of cases!)
        • Not used on other sites (this is key because of cases where massive account leaks occur!)
        • Not something someone can guess by knowing you/looking you up such as: name of family members, pets, personal nicknames, home addresses, sports teams, favorite hobbies, etc.

        Use a Password Manager to keep all of your Unique Passwords

        Keep all of your unique passwords with one of the following password managers. Some even have Browser plugins and mobile apps for easy access and autofill. This means you don’t have to remember all of your different logins or which email you used on a site.

        Create longer passwords that are still memorable

        Use the following for master passwords and those you can’t always autofill, such as computer lock screens.

        I can't find my Moodle course

        If the term has already started:

        Contact your instructor and ask whether the course will use Moodle—not all courses do! Additionally, you may need to confirm whether you are officially registered or temporarily waitlisted for the course.

        If the term has NOT begun:

        Don’t panic! Your course will become available on the first day of term, if not, contact your instructor.

        How do I get the Moodle Mobile App?

        You can now access Moodle on any mobile device—wherever you are and whenever you want—via the free mobile app available at the Apple App Store and Google Play.

        1. Download the Moodle official app developed by Moodle Pty Ltd
        2. Once downloaded, click on the Moodle app icon
        3. When prompted for a URL, enter
        4. Click on the orange Connect! button
        5. When prompted to log in via a browser window, click OK
        6. Enter your CCC credentials (full student email address and password)
        7. Click the blue Sign in button
        8. When prompted to open this page in Moodle, select Open

        Congratulations! You now have access to Moodle via your mobile device!