Moodle Help FAQ
—I need help with Kaltura videos.
Modern browsers have secured the ways in which websites interact with one another. This has resulted in many multi-site integrations, such as Kaltura, displaying the error message:
It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.
If you see the above or similar error message, you'll need to modify your browser settings to allow these sites to talk to one another. We've assembled some resources from other colleges who are experiencing the same issue:
- Desktop/Laptop instructions: Enable 3rd party cookies (University of Denver)
- iPad instructions: Enable 3rd party cookies
Additionally, not all course content will work with the Mobile App.
If you're on the Mobile App and need additional formatting options, file attachments, and/or try to play or record a Kaltura video and receive an error message, you can quickly open the Browser version to access Moodle's full features:
- Just go to the top-right corner of the App while within an Activity or Resource.
- Select the Open in browser option.
NOTE: If you don't see this option, go back to the previous page and check the menu there, or go directly to your browser app.
