Professional salespeople have clear-cut priorities; expand account relationships, unseat competitors, develop new markets, close more sales faster. This course will assist professional salespeople in meeting those priorities with proven, powerful models for face-to-face selling that offers the skills needed to promote an open exchange of information and develop lasting, mutually beneficial customer relations. Variable Credit: 1-4 credits. May be repeated for up to 4 credits. Required: Student Petition. 01/10/2020-01/10/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM
Professional salespeople have clear-cut priorities; expand account relationships, unseat competitors, develop new markets, close more sales faster. This course will assist professional salespeople in meeting those priorities with proven, powerful models for face-to-face selling that offers the skills needed to promote an open exchange of information and develop lasting, mutually beneficial customer relations. Variable Credit: 1-4 credits. May be repeated for up to 4 credits. Required: Student Petition. 01/17/2020-01/17/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM
This course provides a foundation to build knowledge, attitudes and skills for delivering outstanding customer service. The course helps employees and managers identify external and internal customers, learn how to handle potentially unproductive interactions, and create positive memorable experiences for all customers. It may serve as a basis for improving an organization's service, provide a common language and understanding of service, present practical skills to respond to each customer's situation, and provide a vehicle for building team work, efficiency and productivity. Variable Credit: 1-3 credits. Required: Student Petition. 01/03/2020-01/03/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM
This course provides managers, supervisors, and team leaders with conceptual knowledge and increased skills for leading and managing in today's modern organizations. It provides opportunity to improve and practice core leadership communication skills, plus the enhanced skills that support team initiatives, quality and process improvement efforts, performance management issues, and organizational change initiatives. Course work focuses on the challenges leaders face in today's more fluid, less centrally controlled organizations that expect leaders to provide vision, empower and motivate employees, develop teams, and nurture the leadership abilities of all employees. Variable Credit: 1-5 credits. Required: Student Petition. 02/07/2020-02/07/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM
For the experienced salesperson that has a track record of success and seeks to become even more proficient. The course covers selling techniques, territory planning and organizing one's work to maximize sales performance. Every salesperson will gain from the fresh perspective taken on this course and the chance to re-think their current working practices. The course is practical and applicable to student's current working situation and involves significant participation. The course involves considering the role of each salesperson and then analyzing the logical sequence for building sales. It addresses fundamental questions about the nature of persuading the various types of customer. It also involves in-depth analysis of each step in the sales process. Variable Credit: 1-4 credits. May be repeated for up to 4 credits. Required: Student Petition. 01/31/2020-01/31/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM
Professional salespeople have clear-cut priorities; expand account relationships, unseat competitors, develop new markets, close more sales faster. This course will assist professional salespeople in meeting those priorities with proven, powerful models for face-to-face selling that offers the skills needed to promote an open exchange of information and develop lasting, mutually beneficial customer relations. Variable Credit: 1-4 credits. May be repeated for up to 4 credits. Required: Student Petition. 01/24/2020-01/24/2020 Lecture Friday 07:00AM - 05:50PM, Platt Electric, Room CLSRM